When will my order ship?
Made-to-order print production timeline + shipping combined timeline is 5-13 days. This includes 2-7 business days for production, and 3-6 days in shipping. * These timelines are estimates only, and are based upon calendar trends.

As soon as an order is ready to ship, you will be receiving a shipping confirmation email that includes your tracking number. This email is usually sent within 2-7 business days after your order has been placed. Most processing times are just a few short days - all timelines are estimated only, based upon current calendar trends. Please allow slight shipping delays during the end of year holiday rush.

We recommend waiting at least 7 business days from your order date before contacting us regarding the status of your order. Of course, if you should need help in the meantime, please send us a message.

If more than this time has already passed... First, make sure our shipping confirmation email did not end up in your spam or junk folder. We send all emails from “contact@figandlilyco.com”.

If you would like us to look into this further on our end, we would be happy to do so!

Submit your request here

My order says delivered but it was not - what now?
Have you received an email that says your order was delivered but you are unable to find it? This issue is rare, but does happen from time to time. Sometimes USPS and UPS mark packages delivered a day or two beore they actually are, so if you have waited two days, please read on. We’ve had much success with our customers solving this issue by following these steps, so please try these first, and if you still can’t find your package, please contact us with your order # and name/shipping address:

1) Please verify your current mailing address is the same address on the order confirmation email you received (spelling mistake or did you use an old address?).

2) Check with neighbors, roommates, other household family members, to see if they may have received the package and neglected to tell you. This happens a lot!

3) Check around your porch and front door, or side door(s). Most times, orders are placed inside your mailbox but sometimes they are left around the box instead.

4) If you live in an apartment complex, we recommend that you contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.

5) Consider calling your local post office with your tracking number and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first.

My tracking # Still Says “Pre-Transit” - why hasn't my order been shipped yet?
If your tracking # says “Pre-Transit, USPS (or other carrier) awaiting item" for a longer period of time than it should be, here are a few reasons why this happens and what we can do about it.

In most cases, the package has indeed been handed off from our print production partner here in the US to USPS, however sometimes the tracking barcode has not been scanned properly as it travels from each city/state processing center toward your address. Sometimes it will arrive in your mailbox even though the tracking still says pre-transit, other times it will update closer to the arrival date.

Most times, this important step helps flag the tracking # to be updated in a short amount of time. Head to www.usps.com, enter your tracking # (from your shipping confirmation email). Go to the “Text & Email Updates” drop down menu, and select the Expected Delivery Update, Day of Delivery Update, and Delivered Update boxes (either text or email).

If your tracking # still hasn’t updated in a few days after doing this, please submit a help request, and we’ll be happy to do what we can to help...

Submit your request for help here

Our jewelry products are made to order just for you! We're unable to offer returns or refunds for those, however if you have any issues with your order, please contact our support team who'll be happy to assist you!   

** Please NOTE ** These items are add-on options for jewelry orders ONLY please - not available to order alone or as an add-on to apparel, mugs, or wall art:

• Stud Earrings
• Love Knot Earrings
• Polishing Cloth
• PACKAGE SHIPPING PROTECTION
• GIFT BAG KIT
• GIFT WRAPPING + Personal Message

Thank you for your understanding!

If you have questions about our jewelry, or about personalizing your jewelry, you are more than welcome to contact us and we'll be right here to help!

Are your apparel items true to size? What is Unisex fit?
We're so glad you asked!

Our t-shirts, sweatshirts, hoodies, and long sleeve shirts are UNISEX fit, meaning the sizing is based on men’s standard sizes. Ladies, size down 1 from normal size if you prefer your garment more fitted, stay the same for a loose fit, or size up for a trendy oversized look!

Please see size charts in each product description (or listed below) to order your perfect fit, and please contact us with questions.

My item(s) did not fit, can I exchange?
Please make sure you see the size charts in your item listing in our shop to order your “just-right” size! Is your item still too tight? Too loose? We have a solution for you!

Submit your request here

APPAREL BRANDS:

What kind of apparel do you print on?

Our faith-based t-shirts are MADE IN THE USA by Bella + Canvas 3001 brand, in sizes Small-4XL, featuring 100% airlume ring-spun and combed cotton. There is no better quality cotton on planet earth - super duper soft - and definitely the favorite among t-shirt customers. See Bella+Canvas t-shirt size chart here

- Some of our military t-shirts, because of the color varieties necessary for each BMT training squadron, we use the well-loved classic fit unisex Gildan 5000 t-shirt brand (Sm-5XL sizes), which is a slightly heavier weight t-shirt with tubular construction (no side seams) that is a bit looser in shape than the Bella+Canvas brand. So ladies - be sure to size down at least 1 from your normal size! Provides a nice structured fit, with a tear-away tag. Both t-shirt brands are of great quality. See Gildan 5000 t-shirt size chart here

* Your garment might arrive with a slight vinegar-like smell from the ink of the fresh print upon arrival, so a quick gentle wash (read our care instructions) will take care of it!

Long Sleeve Shirts are printed on the super soft Bella+Canvas 3501 brand (XS-2XL sizes) , and occasionally the Gildan 2400 brand (Sm-3XL sizes) of the same quality. 

See long sleeve size chart here

Crewneck Sweatshirts are printed on cozy and well-loved Gildan 18000 Heavy Blend brand (Sm-4XL sizes)

See sweatshirt size chart here

Hoodies are printed on cozy and well-loved Gildan 18500 Heavy Blend brand (Sm-4XL sizes)

See hoodie size chart here

Can I make a change to the order I just placed, or update my shipping address?
Of course you can! You are welcome to contact us with a change or shipping address update to your order within the first 8 hours of your purchase time only. If your order is already in the print process at the time your request is received, we're sorry, but our ability to make changes will not be available. We will be sure to stay in communication with you if this is the case.

Submit your change request here

There was a printing problem with my order - can you fix this?
This is a rare occurance but can happen from time to time. We genuinely apologize for this inconvenience, and we are right here to help!

If you do have a print issue that needs to be resolved, we are happy to replace the items for you ASAP.

** To receive a replacement, please submit your request for replacement by sending your order #, issue description, + photos of:
1) The full garment/item in view with the print and neckline tag showing
2) A close up of the issue + any other garment/item photo that you think will help us see the mistake clearly!

Please be sure to attach these photos, as replacement orders for submitted requests without photos will be delayed until they are received. Thank you for your patience and understanding!

Submit your request here

I received the wrong item(s) or my item(s) were broken or damaged - can I get a replacement?
We go out of our way to make sure your orders are correct and arrive in tact - but mishaps can be fixed! If we sent you an incorrect item in your order or an item was broken or damaged, please contact us and attach a photo or two of the issue if applicable, and we’ll get it straightened out for you ASAP!

Submit your request here

My item(s) did not fit, can I exchange?
Please make sure you see the size charts in your item listing in our shop to order your “just-right” size! Is your item still too tight? Too loose? We have a solution for you!

Submit your request here

Are you experiencing order arrival / shipping issues? Please see the first drop down menu under "Shipping Info" here on this page for the answer!

* Before submitting an unhappy review, we do ask that you contact us directly, first, so we can help you resolve your issue! Our true desire is that you are happy with your order and experience here at figandlilyco.com.

Thank you ♥

Do you create custom or personalized designs?
Absolutely! We just love creating custom designs for our customers, in fact, some of our best designs have come from some very special people... customers who have requested custom designs throughout our journey. You are welcome to send us a message with specific design details and what apparel style and color you would like it printed on, and we’ll create something special just for you. We’ll let you know how to purchase your custom design once your custom request has been received, and once the order has been placed, you will receive a digital proof for your final print approval. Easy peasy!

Submit your request for a Custom Design here

I wanted to order a design that I saw in your previous Etsy shop (formerly Print Envy Designs), but I don't see it here. Can I still order the design I want?
We would be happy to honor your custom request! We have a custom t-shirt listing available to make it easy for you to place an order for a specific design you saw in our previous Etsy shop. Simply follow the instructions in the custom listing to let us know which design you would like. Place your CUSTOM DESIGN listing here!

An e-Gift Card is a thoughtful and practical gift that your loved one is sure to appreciate.

PURCHASE YOUR GIFT CARD HERE

Gift cards are available in e-Gift Card format (email with code) only.

*Please note: No physical card still be shipped.

Easy to receive and give! An e-Gift Card is a digital gift card that you send to the recipient via email. The email you receive after your purchase will contain everything you need to know, including a unique code with numbers and letters associated with the card, which the recipient uses to purchase the items of their choice at figandlilyco.com. 

You may choose the amount of money put on the card, available in $25, $50, & $100 increments. 

When you receive an e-Gift card email, be sure to save the email and write down the relevant e-Gift card code so you don’t lose track of it later on. 

Don't want to email your gift card to your loved one? I always love to have a physical gift card of my e-gift card purchases to wrap in a cute gift card holder to put under the Christmas tree or on the birthday table! ** To print a .jpg file of the Print Envy Designs gift card, CLICK HERE to securely open and save the image to print, cut, and wrap up. Image will open in a new browser window for you to easily download & print (you may need to "allow pop-ups from figandlilyco.com" to view the new window properly) ♥

PURCHASE YOUR GIFT CARD HERE!

Have questions you can't find here in our FAQ page? No problem, we're here to help! Head over to our CONTACT page, and we will be with you shortly ♥

We are here with you, offering items with faith-based, uplifting, wholesome, family-minded designs because we have an important, timely, and extraordinary story to tell. One that will inspire your faith and shed light in the darkness. Join us over at OUR STORY page to see what all the fuss is about... Be Brave & Believe!