Cancellation & Exchange Policy:

APPAREL / MUGS / WALL ART

We have a 30-day return policy on ALL our products, which means you have 30 days after receiving your item to request a return or exchange your item for store credit. If postmarked after 30 days, return items will not be accepted and will be returned at customer's expense. * Note: Our return address is different than address on original shipping label on your package - shipping address will be sent upon starting your return. Please keep reading for qualifications.

STEP 1: To start a return / store credit exchange request, submit your request by filling out the form on our CONTACT page. *Please note again - returns will need to be sent to a different address than listed on the original mailing label on your package. Return address will be sent to you once request has been received. See below for return eligibility.

If your return is accepted once received, we'll get your new order started for in-store credit, or refund accordingly. Items sent back to us without first requesting a return will not be accepted.

STEP 2: Submit photos (at least 2 - of the issue, if necessary, one with apparel in full view with neck tag and print sticker visible, and another with the issue clearly shown) via email at contact@figandlilyco.com.  

STEP 3: Package your item(s) in original shipping bag (cover shipping label with your own) or use carrier flat rate or bubble envelope to ship to the address we will send you once your submitted request has been received, we will give you further instructions and information if needed at this time. Returns / exchange shipping is at customer's expense. Though rare, any items that have defects or print issues do not need to be returned, as we will take care of the re-print and shipping for you ASAP once photos of the issue have been received!

** Return Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with neck tags/print fulfillment sticker in tact on all apparel, and unwashed. You’ll also need the receipt or proof of purchase. 

Returns will not be accepted if there are visible signs of use including deodorant/cosmetic stains, perfumes or scents (OF ANY KIND), human/pet hair. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You may always contact us for any cancellation / exchange question.

 

Cancellation & Exchange Policy:

APPAREL / MUGS / WALL ART

CAN I CANCEL OR EXCHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

* Please note* , personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID, and we will do everything we can to help.

Again, you may always contact us for any cancellation / exchange question.