Fig & Lily Co. offers standard shipping to both US and International customers, mainly USPS First Class Mail, with some excpetions, based on availability.
♥ FREE Shipping is offered US Customers only with the qualifing purchase of $75+.
Order Processing Timeline:
Apparel & Wall Art: 2-7 business days.
Jewelry: 1-2 business days, for personalized jewelry orders: 2-4 business days
Order Shipping Timeline:
Apparel & Wall Art: 2-6 business days (for US - please add a few days for international orders)
Jewelry: US Standard ~ 2-5 business days, US Expedited ~ 1-3 business days
Canada: 5-10 business days
UK & EU: 3-7 business days
Australia & New Zealand: 8-20 business days
Rest of World: 5-10 business days
Please allow additional time during holiday rush seasons, so consider ordering early.
See FAQ page for answers to additional shipping questions!
** Timelines are estimates only.
When your order is ready to ship, you will be receiving a shipping confirmation email that includes your tracking #. This email is usually sent within 2-7 business days after your order has been placed. Most processing times are just a few short days - all timelines are estimated only, based upon current calendar trends. Please allow at least 24-48 hours for tracking to update, especially if shipping label is created over a weekend day. More order tracking info available on FAQ page.
We recommend waiting at least 7 business days from your order date before contacting us regarding the status of your order. If more than this time has already passed... First, make sure our shipping confirmation email did not end up in your spam or junk folder. We send all emails from “firstname.lastname@example.org”. Of course, if you should need help in the meantime, please contact us.
~ Apparel Expedited Shipping: May be available at an additional cost (is not included in the free shipping over $75), please contact us to inquire. If expedited shipping is available, orders are still subject to processing times by our fulfillment team.
~ International Customers: Our fulfillment team has print facilites in countries all over the world, so international order arrival is just about as quick as US orders. Please keep in mind that we are not responsible for import/duty costs if you live outside of the US. There may be taxes, duties and/or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Fig & Lily Co.
~ Refused Orders: A refund will not be given if the order is refused at delivery address OR international border customs.
~ Shipping Delays: Sorry, we do not offer money-back guarantees for delayed items by shipping carrier once your order has been sent from our fulfillment center.
~ Incorrect Shipping Address: Customers are responsible for entering the correct shipping address at checkout, and are encouraged to double-check the shipping address entered before completing the order. Once a package has shipped, we cannot redirect it. We are not responsible for, or able to refun or replace orders that are shipped to the wrong address.
MUG Shipping Details
All mugs are shipped in super secure styrofoam (polystyrene) containers for safe and sound arrival!
Processing time: 3-5 business days
Shipping time: Standard 2-6 business days
Thank you! Fig & Lily Co.